my11a Terms and Conditions

1 Definitions and Interpretation

"Platform" refers to the my11a website and all services operating under it. "Member" refers to any individual who has registered a valid account on this platform. "Services" covers all games, betting, promotions and other functions available to registered members.

The word "shall" in this document carries a mandatory meaning, while "may" carries an optional meaning. Clause headings are for reference only and do not affect the interpretation of their content.

2 Eligibility and Account Registration

Use of the my11a platform is open to individuals who meet all of the following requirements:

• At least 21 years of age on the date of registration
• Having full legal capacity to enter into a binding agreement
• Not on an active self-exclusion list on any gambling platform
• Registering in their own name and not on behalf of a third party
• Have not previously had an account closed by my11a for fraud or prior terms violations

Each member is allowed to hold one (1) account only. Multiple accounts may result in account closure and forfeiture of balances without prior notice. my11a reserves the right to request a copy of an identity card (MyKad) or passport for identity verification purposes.

3 Deposits, Withdrawals and Payment Methods

my11a accepts deposits and processes withdrawals through approved payment methods. All transactions are conducted in Malaysian Ringgit (RM / MYR).

• Minimum deposit: RM20 per payment method
• Minimum withdrawal: RM50 per request
• Withdrawal processing time: within one hour once the request is approved

Accepted payment methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH). my11a does not bear any additional transaction fees charged by third-party payment providers.

Withdrawal requests will be processed once all related wagering requirements have been fully met. my11a reserves the right to request additional identity verification before approving the first withdrawal or withdrawals of a large amount.

4 Promotions, Bonuses and Loyalty Programme

my11a offers various promotions to registered members, subject to the individual bonus terms stated when each promotion is launched. The general terms that apply to all promotions are as follows:

• The my11a welcome bonus is 120% of the first deposit, up to a maximum of RM1,000
• The wagering requirement for the welcome bonus is 15 times the bonus amount received
• Example: deposit RM100 → bonus RM120 → balance RM220 → wagering requirement RM1,800
• Second example: deposit RM1,800 → bonus RM1,000 → balance RM2,800 → wagering requirement RM15,000
• Bonuses cannot be cashed out or transferred to another account
• my11a reserves the right to amend, suspend or terminate any promotion with reasonable notice

The my11a VIP programme consists of four tiers: Bronze, Silver, Gold and Platinum. Each tier provides a different weekly cashback — Bronze up to 0.3%, Silver up to 0.6%, Gold up to 0.9%, and Platinum up to 1.2%. A member's tier is determined based on overall betting activity and can increase once activity requirements are met.

5 Use of Services and Games

All games available on the my11a platform are for entertainment purposes for members who meet the specified age requirement. Members agree to use this platform fairly and will not:

• Use automated software, bots or any external tools to influence game outcomes
• Cooperate with other players to gain an unfair advantage (collusion)
• Exploit any bugs or technical errors in the system
• Use another person's account or allow another person to use your account
• Carry out any activity that could compromise the integrity of the platform

my11a reserves the right to re-verify any bet deemed suspicious and may void that transaction if there is evidence of fraud or a terms violation.

6 Account Security and Password

Members are fully responsible for all activity that occurs under their own account. The security measures that must be followed are:

• Use a strong and unique password, different from other accounts you hold
• Do not share your login details with anyone, including family members
• Log out of your account each time you finish using the platform, especially on shared devices
• Contact customer support immediately if you suspect your account has been accessed without authorisation

my11a will not be held responsible for any losses arising from a member's failure to follow the specified security measures.

7 Account Closure and Suspension

my11a reserves the right to close, suspend or restrict any account that violates these terms and conditions, including but not limited to:

• Providing false or inaccurate registration information
• Involvement in fraudulent activity, money laundering or collusion
• Registering multiple accounts
• Repeated violations of the fair use policy
• A written request from the member to close the account

In cases where an account is closed due to fraud, the balance in the account may be fully forfeited. If account closure is carried out at the member's own request, any valid balance will be processed for withdrawal once all requirements are met.

Members who wish to voluntarily close their account may contact my11a customer support via live chat or email. Account closures for responsible gambling reasons will be processed as a priority.

8 Liability Limits

my11a provides the platform and services "as is" without any express or implied warranties. The platform will not be liable for:

• Service interruptions caused by technical failures, system maintenance or circumstances beyond our control
• Financial losses resulting from members' own betting decisions
• Indirect, incidental or consequential damages arising from the use of the platform
• Unauthorised access to an account due to a member's failure to keep their login credentials secure

The maximum liability of my11a to any member under any circumstances shall not exceed the total amount deposited by that member in the thirty (30) days preceding the claim.

9 Responsible Gambling

my11a is committed to responsible gambling practices. The platform provides tools and resources to help members maintain control over their gambling habits, including options to set deposit limits, betting limits and self-exclusion.

⚠ If you feel that your gambling activity is affecting your personal, financial or professional life, please contact my11a customer support for assistance. We recommend that you seek help through relevant responsible gambling resources.

More information on responsible gambling, including self-assessment tests and control guides, is available on our Responsible Gambling page.

10 Amendments to Terms and Conditions

my11a reserves the right to modify, add to or amend any part of these terms and conditions at any time. Amendments take effect immediately upon being posted on this website. It is the member's responsibility to review this page periodically to stay informed of the latest terms.

Continued use of the my11a platform after amendments are posted constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and contact us to close your account.

11 Governing Law and Dispute Resolution

my11a operates under an international licence. These terms and conditions are governed by the laws applicable under that licensing jurisdiction.

Any dispute between a member and my11a must first be resolved through direct negotiation with our customer support team. If a dispute cannot be resolved within a reasonable period, the matter will be referred to a mutually agreed arbitration body.

Before initiating any formal proceedings, the member must provide written notice to my11a via email at [email protected] with full details of the dispute.

12 Communications and Notices

All official communications from my11a to members will be sent to the email address registered at account opening. Members are responsible for ensuring their registered email address remains active and up to date.

For general enquiries, technical support or complaints, members may contact the my11a team via:

• Live chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Email: [email protected] — responses provided within a reasonable timeframe

Both support channels operate in Malay and English at all times.