my11a Privacy Policy

1. Interpretation and Scope of This Policy

In this Privacy Policy, "my11a", "we" or "platform" refers to the entity operating the my11a.onl website and all related services. "User", "you" or "player" refers to any individual who accesses or uses our services.

This policy covers all activities involving the collection, processing, storage and disclosure of personal data in connection with the use of the my11a online gambling platform, including slots, live casino, Dragon Tiger, 4D Lottery and sports betting.

2. Personal Information We Collect

my11a collects various categories of information for legitimate and specific purposes. This collection is divided into two main types:

Information you provide directly:

• Full name as shown on your official identification document (MyKad or passport)
• Active email address for account communications and notifications
• Mobile phone number for two-factor authentication and customer support
• Date of birth for age verification purposes — minimum age 21
• e-wallet account information such as Touch 'n Go eWallet, Boost or ShopeePay, and banking information for deposits and withdrawals via FPX, DuitNow or other methods
• Identity verification documents when requested by our compliance team

Information collected automatically:

• IP address and general geographic location data
• Device type, operating system and web browser version used
• Session logs including pages visited, session duration and betting activity
• Cookies and similar tracking technologies to improve the user experience
• Full transaction data including deposit amounts, withdrawals and betting records

3. Purposes for Using Personal Data

The information we collect is used exclusively for the following purposes:

my11a will not use your data for purposes other than those listed above without first obtaining your renewed consent.

4. Sharing Information with Third Parties

We understand that players' trust in their privacy is the foundation of our relationship. In limited and controlled circumstances, my11a may share personal data with:

• Payment service providers: e-wallet providers such as Touch 'n Go eWallet, DuitNow, Boost and ShopeePay, as well as cryptocurrency payment processors for USDT, BTC and ETH, to carry out requested financial transactions.
• Game software providers: Game developers who supply slot and live casino products to our platform, subject to strict confidentiality agreements.
• Regulatory authorities: International licensing bodies, law enforcement agencies or government authorities when required by law or court order.
• Technical partners: Cloud computing service providers, cybersecurity monitoring and platform analytics providers, all bound by equivalent data protection requirements.

In all of the above circumstances, we only disclose the minimum information required and ensure that parties receiving data are subject to appropriate confidentiality obligations.

5. Use of Cookies and Similar Technologies

my11a uses cookies and similar tracking technologies to improve the user experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for basic website functions such as login session authentication and transaction security. These cookies cannot be disabled.
• Preference Cookies: Store your language settings, display layout and game preferences to make future sessions easier.
• Analytics Cookies: Help us understand how players use the platform so we can make relevant improvements. This data is collected in aggregate and anonymised.
• Marketing Cookies: Used only with your consent to display relevant promotional information.

You can manage or block cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the my11a platform.

6. Data Security Measures

my11a implements multiple layers of technical and organisational security to protect players' personal data from unauthorised access, loss, destruction or disclosure:

• 256-bit SSL/TLS encryption for all data transmissions between your browser and our servers
• Data at rest encryption for all databases storing sensitive information
• Two-factor authentication (2FA) available and encouraged for all player accounts
• Strict role-based access controls — only authorised staff may access players' personal data
• 24/7 security monitoring and intrusion detection systems
• Regular security audits by independent third parties

7. User Rights Regarding Personal Data

As a my11a user, you have the following rights regarding the personal information we hold:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any information that is inaccurate or incomplete.
• Right to Erasure: Request deletion of your personal data in certain circumstances, subject to retention obligations set by law.
• Right to Object: Object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: Receive your data in a machine-readable format for transfer to another provider.
• Right to Withdraw Consent: Withdraw consent previously given at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. Requests will be processed within a reasonable timeframe.

8. Cross-Border Data Transfers

As my11a operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In all such transfer cases, we ensure protection equivalent to established standards through:

• Binding Data Processing Agreements with all service partners
• Use of standard contractual clauses recognised by the relevant regulatory bodies
• Security risk assessments before any international data transfer is carried out

9. Age Restrictions and Protection of Vulnerable Users

my11a is a platform for adult players aged 21 and above only. We do not knowingly collect or process personal data from individuals below that age limit.

If we find that personal information of an underage individual has been collected unintentionally, the related account will be suspended immediately and all data will be deleted. Parents or guardians who become aware that their children have used this platform are asked to contact us without delay.

10. Data Retention Period

my11a retains personal data for as long as necessary to fulfil the original purpose of collection or as required by applicable laws and regulations. In general:

• Account data and identity information is retained for the duration of the active account plus any period required by the licensing body
• Financial transaction records and betting logs are kept for at least seven years for compliance and audit purposes
• Customer support communication logs are retained for three years after the issue is resolved
• Anonymised analytics data may be retained indefinitely for service improvement purposes

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise that information.

11. Amendments to This Privacy Policy

my11a reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made:

• A notification will be sent to the email address registered to your account
• The "Updated" date at the top of this page will be changed to the new effective date
• For material amendments requiring renewed consent, a notification pop-up will be displayed at your next login

Your continued use of the my11a platform after the effective date of such amendments constitutes your acceptance of the updated Privacy Policy.

12. How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, we encourage you to contact our team directly:

• Live Chat 24/7: Access immediate support via the live chat icon on the my11a platform, available in Malay and English.
• Privacy Email: [email protected] — please state "Privacy Inquiry" in your email subject line for priority handling.

Our privacy team will endeavour to respond to all legitimate inquiries within a reasonable time. We are committed to resolving any privacy concerns fairly and transparently.